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- App Store Menu My Apps App Updates
- App Store Applications
- Update Apps On App Store
- App Store Can't Update Apps Mac
- App Store Won't Update Apps Mac
- App Store Apps Download
This article discusses an issue that occurs when you remove or update a provisioned Microsoft Store app by using the Microsoft Store and then running sysprep on the computer.
Applies to: Windows 10 - all editions
Original KB number: 2769827
Introduction
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Sysprep is a tool for IT administrators who want to prepare an installation of Windows for duplication, auditing, and customer delivery. The guidance in this article is intended for use by support agents and IT professionals. If you are a home user who is encountering issues while using Microsoft Store apps, see Fix problems with apps from Microsoft Store in Windows 10.
Several Microsoft Store apps include built-in Windows 10 and Windows 8 images. These apps include the Mail, Maps, Messaging, Bing, Travel, and News apps, among others. These apps are known as provisioned apps. Provisioned apps are staged in the image and are scheduled to be installed for every user of the Windows image at first logon. In addition to the built-in apps, you can side-load your own line-of-business Microsoft Store apps into the Windows image without having to publish them to the Microsoft Store. You can side-load Appx
packages by using online or offline servicing commands that are available in DISM.exe or through the DISM PowerShell module.
Symptoms
Consider the following scenarios:
Scenario 1
- You are creating a custom Windows 10 reference computer that you want to sysprep and capture.
- You want to remove some of the provisioned Microsoft Store apps (
Appx
packages) from this reference computer. - You run
dism -online /Remove-ProvisionedAppxPackage /PackageName:
to deprovision theAppx
packages.
When you run sysprep operation in this scenario, the operation may fail with the following error:
System Preparation Tool 3.14
A fatal error occurred while trying to sysprep the machine
Scenario 2
- You have an existing Windows image, and several Microsoft Store apps are side-loaded in the image.
- You want to remove some of the side-loaded
Appx
packages from your image and customize it further. - You boot into the reference computer and run one of the following PowerShell commands to remove the provisioning of the
Appx
package:- Remove-AppxProvisionedPackage -PackageName
- Remove-ProvisionedAppxPackage -PackageName
App Store Menu My Apps App Updates
When you run sysprep operation in this scenario, the operation may fail with the following error:
System Preparation Tool 3.14
A fatal error occurred while trying to sysprep the machine
Scenario 3
- You are creating a Windows 10 reference image.
- You connect to the Windows 10 Store, and then you update the built-in Microsoft Store apps by using the Microsoft Store.
When you run sysprep operation in this scenario, the operation may fail with the following error:
System Preparation tool 3.14A fatal error occurred while trying to sysprep the machine
Additionally, in the SetupErr.log, you may notice the following error entries:
Cause
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Sysprep is a tool for IT administrators who want to prepare an installation of Windows for duplication, auditing, and customer delivery. The guidance in this article is intended for use by support agents and IT professionals. If you are a home user who is encountering issues while using Microsoft Store apps, see Fix problems with apps from Microsoft Store in Windows 10.
Several Microsoft Store apps include built-in Windows 10 and Windows 8 images. These apps include the Mail, Maps, Messaging, Bing, Travel, and News apps, among others. These apps are known as provisioned apps. Provisioned apps are staged in the image and are scheduled to be installed for every user of the Windows image at first logon. In addition to the built-in apps, you can side-load your own line-of-business Microsoft Store apps into the Windows image without having to publish them to the Microsoft Store. You can side-load Appx
packages by using online or offline servicing commands that are available in DISM.exe or through the DISM PowerShell module.
Symptoms
Consider the following scenarios:
Scenario 1
- You are creating a custom Windows 10 reference computer that you want to sysprep and capture.
- You want to remove some of the provisioned Microsoft Store apps (
Appx
packages) from this reference computer. - You run
dism -online /Remove-ProvisionedAppxPackage /PackageName:
to deprovision theAppx
packages.
When you run sysprep operation in this scenario, the operation may fail with the following error:
System Preparation Tool 3.14
A fatal error occurred while trying to sysprep the machine
Scenario 2
- You have an existing Windows image, and several Microsoft Store apps are side-loaded in the image.
- You want to remove some of the side-loaded
Appx
packages from your image and customize it further. - You boot into the reference computer and run one of the following PowerShell commands to remove the provisioning of the
Appx
package:- Remove-AppxProvisionedPackage -PackageName
- Remove-ProvisionedAppxPackage -PackageName
App Store Menu My Apps App Updates
When you run sysprep operation in this scenario, the operation may fail with the following error:
System Preparation Tool 3.14
A fatal error occurred while trying to sysprep the machine
Scenario 3
- You are creating a Windows 10 reference image.
- You connect to the Windows 10 Store, and then you update the built-in Microsoft Store apps by using the Microsoft Store.
When you run sysprep operation in this scenario, the operation may fail with the following error:
System Preparation tool 3.14A fatal error occurred while trying to sysprep the machine
Additionally, in the SetupErr.log, you may notice the following error entries:
Cause
Sysprep has an additional provider that's added in Windows 10 to clean Appx
packages and to generalize the image. The provider works only if the Appx
package is a per-user package or an all-user provisioned package.
- Per-user package means that the
Appx
package is installed for a particular user account and is not available for other users of the computer. - All-user package means that the
Appx
has been provisioned into the image so that all users who use this image can access the app.
If an all-user package that's provisioned into the image was manually deprovisioned from the image but not removed for a particular user, the provider will encounter an error while cleaning out this package during sysprep. The provider will also fail if an all-user package that's provisioned into the image was updated by one of the users on this reference computer.
Resolution
To resolve this issue, remove the package for the user who's running sysprep, and also remove the provisioning. To do this, follow these steps.
App Store Applications
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To prevent Microsoft Store from updating apps, unplug the Internet connection or disable Automatic Updates in Audit mode before you create the image.
Run the Import-Module Appx PowerShell cmdlet.
Run Import-Module Dism.
Run
Get-AppxPackage -AllUsers | Where PublisherId -eq 8wekyb3d8bbwe | Format-List -Property PackageFullName,PackageUserInformation
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- In the output of this last cmdlet, check the users for whom the package is showing up as Installed. Delete these user accounts from the reference computer, or log on to the computer by using these user accounts. Then, run the cmdlet in step 4 to remove the
Appx
package. - This command lists all packages that were published by Microsoft and installed by any user of that reference computer. Because the computer is to be sysprepped, we assume that these user profiles no longer require the package.
- If you have manually provisioned apps that belong to other publishers, run the following command to list them:
Get-AppxPackage -AllUsers | Format-List -Property PackageFullName,PackageUserInformation
- In the output of this last cmdlet, check the users for whom the package is showing up as Installed. Delete these user accounts from the reference computer, or log on to the computer by using these user accounts. Then, run the cmdlet in step 4 to remove the
Run
Remove-AppxPackage -Package
.Remove the provisioning by running the following cmdlet:
Remove-AppxProvisionedPackage -Online -PackageName
Update Apps On App Store
If you try to recover from an update issue, you can reprovision the app after you follow these steps.
Note
App Store Can't Update Apps Mac
The issue does not occur if you are servicing an offline image. In that scenario, the provisioning is automatically cleared for all users. This includes the user who runs the command.
App Store Won't Update Apps Mac
More information
App Store Apps Download
For more information about how to add and remove apps, see: